Write to us
If something is not working, tell us your phone model, whether you use iPhone or Android, and what you tapped just before it went wrong. A screenshot helps a lot.
Common questions
I can't sign in
NatPay uses Sign in with Google or Sign in with Apple. Check that you choose the same one you used the first time, and that your phone is online. If it still fails, email us with the sign-in method you used.
How do I join a friend's trip?
Ask the trip admin for the invite code or QR code. In NatPay, tap Join Trip, then enter the code or scan the QR code. Closed trips cannot be joined.
Why is my expense still pending?
The trip admin reviews every expense before it counts towards balances. You will get a notification when it is approved or rejected. Rejected expenses come with the admin's note, so you can fix and resubmit them.
Who can see my expenses and receipts?
Only the members of that trip. Nobody outside the trip can see them. Read more in our privacy policy.
How does settling up work?
NatPay compares what everyone paid with their fair share and suggests the fewest payments that make everyone even. Pay each other however you like, then the person paying taps Mark as paid and the person receiving taps Confirm. NatPay never moves money itself.
Can a trip use a different currency?
Yes. Each trip has its own currency, chosen when you create it. All amounts in that trip use it.
I'm not getting notifications
Check that notifications are allowed for NatPay in your phone's settings, and in NatPay under Settings. On Android, also check that battery saving is not stopping NatPay in the background.
How do I delete my account?
In the app, go to Settings, then Delete account. Without the app, follow the steps on our delete account page.